Public transport end stations should start with different letters
Friction: People often remember only the first letter; ambiguity creates confusion.
Why this matters
When rushing to catch a train or bus, passengers often glance quickly at screens. If two potential end stations share the same initial letter (e.g., “Airport” and “Avenue Park”), the cognitive load required to distinguish them increases significantly.
Good Sense principle
Avoid ambiguity. Distinct initials allow for faster, more confident recognition.